Privacy policy

Privacy Policy

Last updated: August 23, 2026

Smilera operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Smilera is powered by Shopify, which enables us to provide the Services to you.

 

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:

 

  • Contact details: Including your name, billing address, shipping address, phone number, and email address.

  • Financial information: Including payment details, transaction confirmations, and payment methods used (processed securely through encrypted gateways).

  • Order information: Including the items you view, add to cart, or purchase, and past transaction history.

  • Customer Support communications: Information you include when reaching out to our support team.

  • Device and Usage information: Including IP address, browser type, device identifiers, and how you navigate the Services.

How We Use Your Personal Information

  • Providing and Fulfilling Services: To process payments, fulfill and ship your orders, manage returns, send order updates, and provide customer support.

  • Marketing and Promotions: To send relevant updates, promotional offers, and targeted online advertising (you may opt-out at any time).

  • Security and Fraud Prevention: To authenticate transactions, detect malicious or fraudulent activity, and maintain a secure shopping environment.

  • Legal Compliance: To comply with applicable tax, e-commerce laws, and legal requests.

How We Disclose Personal Information

We do not sell your personal data. We disclose personal information only to trusted third-party service providers who assist in operating our store:

  • Shopify: Hosting, platform operation, and secure infrastructure.

  • Fulfillment and Payment Partners: Logistics providers, shipping carriers, and merchant service providers (such as Western Bid and payment gateways) strictly to process your orders.

  • Analytics & Advertising Partners: Services that help us understand store traffic and deliver targeted marketing.

Third-Party Websites and Links

Our store may contain links to third-party platforms (such as social media networks). We are not responsible for the privacy practices or content of these external sites.

Children's Privacy

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Your Rights and Choices

Depending on your location (including US state privacy laws and EU/UK regulations), you may have the following rights regarding your personal information:

  • Right to Access / Know: Request details about the personal data we hold about you.

  • Right to Correct / Delete: Request correction of inaccurate data or deletion of your personal information.

  • Opt-Out of Marketing: Unsubscribe from promotional emails at any time using the link at the bottom of our emails.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The revised policy will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about our privacy practices, wish to exercise your data rights, or have a customer service inquiry, please contact us at:

smilera.supportteam@gmail.com