Shipping policy
Shipping & Delivery Policy
At Smilera, we aim to provide fast, reliable, and transparent shipping for all our customers. Please review our delivery details and transit timeframes below.
Order Processing Time
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All orders are processed, packed, and dispatched within 1 to 3 business days (excluding weekends and major holidays).
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Once your order is processed, you will automatically receive a tracking confirmation email containing your shipping carrier details and tracking code.
Shipping Methods & Estimated Delivery Times
| Destination | Shipping Method | Estimated Delivery Time | Cost |
| United States | Standard Insured Shipping | 7–12 business days | FREE |
| United States | Express Priority Delivery | 4–7 business days | $7.99 |
| Canada | International Standard | 8–15 business days | $9.39 |
| Australia & UK | International Standard | 8–15 business days | $10.00 |
| Rest of the World | Worldwide Insured | 10–20 business days | $12.00 |
Note: Deliveries to Alaska, Hawaii, Puerto Rico, and U.S. Unincorporated Territories may require an additional 5–7 business days.
Order Tracking
You can track your package directly on our website using our Track Order page or by clicking the tracking link provided in your shipping confirmation email. Please allow 24–48 hours for the tracking status to update after receiving your dispatch code.
Delivery Delays & Address Changes
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Address Accuracy: Please ensure your shipping address is entered correctly at checkout. Smilera is not responsible for orders delivered to incorrect or incomplete addresses provided by the buyer.
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External Delays: While we strive to meet all delivery estimates, Smilera cannot be held liable for transit delays caused by customs clearance procedures, severe weather conditions, or postal carrier backlogs.
Customs, Taxes & Duties
For U.S. customers, no additional customs or import taxes apply. For international shipments outside the United States, any potential customs duties, import fees, or local taxes imposed by destination authorities are the sole responsibility of the customer.
Lost or Stolen Packages
If your package tracking status shows "Delivered" but you have not received it, please check with household members and neighbors first. If the package remains missing after 48 hours, contact our support team immediately at smilera.supportteam@gmail.com, and we will assist in opening a carrier investigation or issuing a replacement.
Contact Us
For any questions regarding your order status or shipping details, please reach out to:
support@getsmilera.com