Refund policy

Return & Refund Policy

At Smilera, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

30-Day Guarantee & Return Eligibility

We offer a 30-day return policy for eligible items, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in its original, unopened, and unused condition.

  • The item must be in its original packaging with all seals intact.

  • You must provide a valid receipt or proof of purchase.

Hygienic Restrictions (Important)

Due to strict health, sanitary, and personal hygiene standards, we CANNOT accept returns or offer refunds for personal care products (including the Smilera Ultrasonic Tooth Cleaner) if the product packaging has been opened, unsealed, or used, unless the item arrived damaged or defective upon delivery.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you received the wrong product, please contact us within 7 days of delivery at:

smilera.supportteam@gmail.com

Please include the following in your email:

  1. Your order number

  2. A brief description of the issue

  3. Clear photos or a short video demonstrating the defect/damage and the packaging

If your claim is approved, we will immediately send a replacement or issue a full refund at no additional cost to you.

Non-Returnable / Non-Refundable Situations

  • Products that show signs of personal use, wear, or water exposure.

  • Items returned without prior contact and authorization from our support team.

  • Orders lost due to incorrect shipping addresses provided by the customer.

Refund Process

Once your return or defect claim is inspected and approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to process and post the refund to your account.

European Union Right of Withdrawal

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days under applicable consumer laws, provided the product remains unopened, sealed, and in its original hygienic condition.

Contact Us

For any questions regarding returns, refunds, or product troubleshooting, please contact our support team at:

smilera.supportteam@gmail.com